Terms & Conditions for sale of products and parts

1. Prices shown are valid for online orders only plus shipping.
2. We reserve the right to correct typographical and printing errors.
3. We reserve the right to correct prices or calculation errors.
4. All prices are subject to change without prior notice. We will notify you by phone or email if there is a pricing error.
5. We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given. We may not be prepared to incur extra expense, other than to use email to cancel such an order.

Delivery Policy

Delivery is 2-3 business days from completed order. Items are shipped via Loomis, Canada Post or Purolator.

Damaged Shipments

Upon receiving your order, inspect all packages thoroughly for missing, damaged or incorrect parts. Our warehouse put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do not accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 3 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Return Policy

We will accept authorized returns 14 calendar days after the date of the shipments delivery to the customer. Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repack items in its original shipping container contact us and we will arrange for its return. All authorized returns must be in their original condition include all components and cannot be disassembled, mounted or damaged due to incorrect installation. Returns of missing components will not be credited. We are not responsible for installation errors, nor will we cover any labor expenses, towing expenses, rental car expenses caused by the use of wrong or defective parts during installation. Electrical parts are not returnable for any reason. Freight charges are not reimbursable unless the return is a direct result of our error.

Refund Policy

Returned products must be in new, unused condition and include the original box and/or packaging. Once we receive your return and inspect it (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment methods. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

All returns need an RMA number obtained when you apply for a refund, and will need to be returned to our address which can be found on the About Us page of this website. You are responsible for all return shipping costs.

Restocking Fee

A 25% return fee is charged on all returns that are not the direct result of our error. Refunds for returns or cores will be process and credited within 72 to 96 hours after we receive and confirm your return is in good standing with our policies. All cores must be returned in their original packaging from the manufacture and must be a Volkswagen Original part. Please be aware the bank may take 4-7 business days to post the credit to your account or credit card. All international orders must use paypal or Google checkout, no credit card transactions will be accepted.

Warranty

Warranty is subject to the policies set by the manufacturer. Please inquire about warranty prior to purchase.

What Is Not Covered

• Damage or corrosion due to accidents, misuse, or alterations.
• Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap), stones, salt road hazards, hail, wind storm, lightning, floods and other natural disaster.
• Normal wear, tear or deterioration such as discoloration, fading, deformation, blurring, etc.
• Replacement parts or accessories installed on any Vehicle registered or normally operated outside of the United States, Canada, Puerto Rico, U.S. Virgin Islands, Guam, Saipan or American Samoa.
• Replacement parts, or accessories installed on a Vehicle in which the odometer has been altered, or on which the actual mileage cannot be readily determined.
• Replacement parts or accessories used in applications for which they are not designed.
• Replacement parts or accessories installed improperly by dealers, Importer/Distributor other than the manufacturer.
• Any replacement part or accessory without proof of purchase or replacement date.
• Non-Manufacturer replacement parts or accessories which Dealers may sell or install on your Vehicle.
• If the vehicle has been classified a total loss and/or sold for salvage purposes or branded for any other reasons.
• Removal of the vehicle from the warranty covered market for which it was produced.

Privacy Statement

Privacy Statement : We have created this privacy statement in order to demonstrate our firm commitment to your privacy. The following text discloses our information gathering and dissemination practices for this website.Our site uses an order form for you to purchase our products. We collect your contact information (like your email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. You may opt-out of receiving future mailings. Financial information

Your Consent to Our Use of Your Information

You have the choice of whether or not to give us your personal information. If you share your personal information, we will tell you why we are collecting it. Certain information is required, for example, to complete your order, or to respond to your requests, as noted above. Certain information, which may be requested for marketing purposes, may be identified as optional. By providing us your information, you agree to our using it for the purposes stated. In certain places or certain pages on our website, we will ask you specifically if you wish to receive further information or to be contacted by us, or a dealer in the future. At that time, we will note and abide by your preference.

At any time, subject to legal restrictions, you may withdraw or change your consent to our use of your information, request us to delete it from our files, or notify us if you do not wish us to use your information for any purpose other than for the purposes specifically identified when you provided it to us (See How to Contact Us, below). Information collected through cookies and pixel tax may not be optional. We will inform you of the implications of withdrawing your consent.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we will not knowingly market our products to anyone under 13 years of age. We will not use, collect, or maintain any personal information of anyone under 13 years of age for any reason, unless we have obtained the express consent from the childs parent or legal guardian.

Your Acceptance of this Privacy Policy

By using this or any other of our websites, you agree to accept the terms of this Privacy Policy as stated at the time you use it. If we change or update this Privacy Policy in the future, the changes will be posted on this website and our other websites so you can always know what personal information we collect and how we use it. Any future access to this or any of our websites subsequent to the posting of such changes will be deemed to be your acceptance of the Privacy Policy as then amended. We reserve the right to change this Privacy Policy at any time. Date effective: July 10, 2008.

The Availability of Our Privacy Policy

We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our website, www.vw.ca under Privacy Policy, or on request. To contact us, see below.

How to Contact Us

If you wish to change your consent to our use of your information, change your privacy preferences, or update your information, or if you have any questions or concerns about our Privacy Policy, please click here.

Website Usage Agreement

This is our WEB SITE USAGE AGREEMENT. It states that vw.ca is a private, copyrighted site, the content of which cant be taken, borrowed, copied, or used for anything other than strictly personal reasons. Though everything here might seem obvious, hey, some things just have to be said.

WEB SITE USAGE AGREEMENT BETWEEN USER AND VOLKSWAGEN GROUP CANADA INC. (“Volkswagen Canada”)

Initial Notice

Thank you for visiting our Web site. Please read carefully the following legal agreement before using this Web site. By using this Web site, you signify your assent to these terms of use. If you do not agree to these terms of use, please disconnect from and do not use this Web site.

List of Restrictions

Neither the Web site nor any element thereof, including, without limitation, text, graphics, images, or other materials, may be copied, repurposed, uploaded, posted, transmitted, or redistributed, except that you may download one copy of such materials to your individual computer solely for your personal, non-commercial use only (which also excludes any use by any governmental, educational, charitable, or other institutional use that is not strictly a personal use by you), provided that all copyright and other proprietary notices appearing on such materials are strictly preserved without any alteration, modification, or obfuscation. With respect to any software downloaded by you from the Web site, such software, and all elements thereof, are licensed to you by Volkswagen Canada for your personal use only. You may not modify or prepare derivative works based upon the Web site, or any element thereof, and you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise attempt to access the source code to any software downloaded from the Web site.

Scope of Content

The products and programs mentioned on the Web site are subject to availability. All prices shown are the Manufacturers Suggested Retail Price ("MSRP") and do not include extra costs, such as, but not limited to, freight and PDI, dealer charges, options, registration, levies, fees and taxes. For specific product availability and program information, please visit your local authorized Volkswagen dealer.

Reservation of Rights

All rights, titles, and interests in and to this Web site are owned by Volkswagen Canada. The Web site is protected by Canada copyright law and international treaty provisions, including, without limitation, the Berne Convention. All trademarks, service marks, and trade names are proprietary to Volkswagen Canada or Volkswagen AG. In particular, the Volkswagen logo, the word "Volkswagen", all Volkswagen vehicle names, and the Volkswagen advertising slogan are registered trademarks. None of the items mentioned herein may be used without the express written consent of Volkswagen Canada. All rights not expressly licensed hereunder are reserved by Volkswagen Canada.

WARRANTY DISCLAIMER

THE WEB SITE AND ALL ELEMENTS THEREOF ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. VOLKSWAGEN CANADA MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE WEB SITE FOR ANY PURPOSE. VOLKSWAGEN CANADA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VOLKSWAGEN CANADA DOES NOT WARRANT THAT THE WEB SITE WILL OPERATE OR PERFORM IN A MANNER THAT IS UNINTERRUPTED OR ERROR-FREE, OR THAT THE WEB SITE OR HOST SERVER WILL BE MAINTAINED FREE OF VIRUSES OR OTHER HARMFUL CODE. VOLKSWAGEN CANADA MAKES NO WARRANTIES THAT THE INFORMATION PRESENTED ON THE WEB SITE IS CURRENT, UP-TO-DATE, OR ACCURATE. THE FOREGOING SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

LIABILITY LIMITATION

UNDER NO CIRCUMSTANCE AND REGARDLESS OF LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL VOLKSWAGEN CANADA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, RELIANCE, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, AND REGARDLESS OF CHARACTER, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RELATING TO LOST DATA, COMPUTER FAILURE OR MALFUNCTIONING, OR OTHERWISE. THE FOREGOING SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. YOU AGREE TO THIS ALLOCATION OF RISK IN RELATION TO YOUR USE OF THE WEB SITE.

Links to Third Parties Web Sites

This Web site may contain hyperlinks, which links you to other documents or Web sites that are operated by third parties other than Volkswagen Canada. Such hyperlinks are provided solely for your reference. Volkswagen Canada does not control such Web sites and is not responsible for their contents. Volkswagen Canadas inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. Accordingly, you agree to hold harmless Volkswagen Canada, its parent, subsidiaries and affiliates, and the shareholders, officers, directors, employees, and agents of any of them against and from and against any and all claims, demands, judgments, costs, liabilities, expenses (including attorneys fees), and damages arising out of claims resulting from hyperlinking.

Modification of These Terms and Conditions

Volkswagen Canada reserves the right to change this Agreement at any time by revising the terms and conditions herein. You are responsible for regularly reviewing these terms and conditions. Continued use of this Web site following any such changes shall constitute your acceptance of such changes.

General Terms and Conditions

This Agreement shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this Web site; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control.

This Agreement shall be deemed to have been made in the province of Ontario, Canada and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the laws of the province of Ontario, Canada, without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the courts for the province of Ontario for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement. Both parties hereby consent to the jurisdiction of the Ontario courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis.

You acknowledges that no joint venture, partnership, employment, or agency relationship exists between you and Volkswagen Canada as a result of this Agreement or use of this Web site. You agree not to hold yourself out as a representative, agent, or employee of Volkswagen Canada and Volkswagen Canada shall not be liable for any representation, act, or omission made by you.

Volkswagen Canada’s performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of Volkswagen Canadas right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by Volkswagen Canada with respect to such use.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.

This Agreement constitutes the entire agreement between you and Volkswagen Canada with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Volkswagen Canada with respect to this Web site. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Indemnification

As a condition of use of this Web site, you agree to indemnify Volkswagen Canada, its parent, subsidiaries and affiliates, and the shareholders, officers, directors, employees, and agents of any of them against and from and against any and all claims, demands, judgments, costs, liabilities, expenses (including attorneys fees), and damages arising out of claims resulting from your use of this Web site, including, without limitation, any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

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